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FREQUENTLY ASKED QUESTIONS

Have questions and need immediate answers? Please have a look through our FAQ and see if your question has been answered here. Please contact Circus Creative for any other enquiries.

How many people work at Circus Creative?

Circus Creative is run by Suvi Tikka. All artwork in the portfolio is designed by Suvi.

If the project completion on time requires more than one person, we have trusted designers on hand we can call in to help get the project done faster. All the work we need to hire extra hands for is art directed, supervised and approved by Suvi.

What is your turn around time?
Usually around two weeks. That depends on the size of the job and Circus Creative’s current workload.
How long will a logo design take?
Each project is unique, however most logos take about 4 weeks. You will receive first drafts in the first two weeks.
Do you do rushed jobs?

Yes. However, we only accept rushed jobs if the schedule allows. To pay for the costs of having to reschedule our other projects, we charge +50% more for the privilege of having your work faster.

Can I get my project finished during the weekend?
This falls into the same category as rushed jobs. Circus Creative does not operate during weekends, but if you do require your jobs finished by Monday, we are sometimes able to slot the project in for +50% higher hourly rate.

THE BASICS

Is there a contract?
Yes. Before we start working together, you will need to sign a contract. The contract is designed to protect both parties and to ensure we are both on the same page regarding your project. A contract will help everything go smoothly from concept stage to payment and receiving final files.
Do you require a deposit?
Yes. The policy is 50% of the project total for those under $2,000 and 25% for those over $2,000. The deposit is non-refundable. Once the deposit is paid, your job is scheduled in. This ensures that your project remains a priority, and provides peace of mind and security for both parties by adding accountability.
What payment methods do you accept?
We accept electronic fund transfer, bank transfers, Pay Pal & bank deposits.
What if I need to cancel?
You are welcome to cancel the project at any time. However, keep in mind that after first 48h the deposit is non-refundable, as it will help us cover the costs of work already done on your project.
How are the quotes calculated?

We will do our best to quote you as accurately as possible, based on your design brief. All the quotes are calculated based on an hourly rate. If the project looks like it’s more work than estimated, we will let you know in advance to discuss the options. We will never go over budget before talking to you first.

Hourly rate or project rate?

For most projects we work with project rates as it is easier for our clients to budget in. We use hourly rates when doing extra changes to design work or when a client prefers an hourly rate to a flat rate.

Can you give me a discount?

Circus Creative does not offer discounts at this point. Please sign up to our newsletter to keep track of promotions and current deals.

THE PROCESS

What’s the process of getting a design for my business?
  1. To get the ball rolling, call or email us regarding your unique project.
  2. Fill out a design brief. This gives us an idea what your needs are and helps us give you as close to accurate quote as possible.
  3. Once the quote has been accepted, we will send the contract for you to sign. Upon signing, you will be required to pay a 25-50% deposit to secure the work into our schedule.
  4. Once the deposit has been received, your project will be scheduled, and work on your concepts will start.
  5. When all concepts are ready, they will be emailed to you for a review. We will then discuss either in person or via email, phone or Skype which one you like and whether there are any changes to the chosen design.
  6. The changes are then made, and revised artwork is sent back to you for final checkup.
  7. Please note, it is your responsibility to go through the artwork carefully, and make sure all the information you have given us – phone numbers, names, spelling etc. – is correct. Circus Creative does its’ best to correct any obvious mistakes, but the final responsibility lies with you.
  8. Once everything is approved by you in writing, we’ll go ahead and prepare the final files. You will receive an invoice for the remaining amount, and once it’s been paid, we send you the final files.